General Questions

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What payment methods do you accept?

We currently accept payments via Visa, MasterCard, American Express and Discover. We also accept payment via Paypal on our online shopping cart. If you're interested in Net30 terms, you can fill out the Net30 application below. International orders...

What shipping methods do you offer?

For domestic shipping within the US, we offer UPS Ground service, Fedex services including Ground, 3 day, 2 day and Overnight and Fedex One Rate Service for smaller items under 5 pounds; US First Class Mail service depending on availability in your area...

What are your hours of operation?

We are open from 8:00am EST to 4:00pm EST Monday through Friday. We are closed daily from Noon to 1:00pm EST for lunch and Saturday and Sunday. Our website is, of course, open 24-7, 365 days a year barring outages. Any orders placed while we are closed...

Do you offer education, non-profit, or military discounts?

We are strong believers in glass education and we try to promote and assist in any way we can. We do currently offer a 10% discount to all Educational Institutions, non-profits, and active military on all our diamond tools and accessories and 5% discount...

Do you sell Wholesale?

We do not have specific wholesale accounts or pricing as we believe all our customers deserve the best pricing we can offer to them. Our everyday prices are our retail and our wholesale prices. We don't make the differentiation.

Do I need to use water with diamond tools?

All diamond tools should be used with water when you are grinding glass. This isn't necessarily to save the diamonds or prolong the life of the tool, but to prolong your life.When grinding glass, the outcome is ground silica dust. If inhaled it can lead...

Can you plate a tool with diamonds for me or make a custom tool for me?

Of course we can. We can either create the tool for you, or plate an existing blank that you have.Just give us a call and we can work up a quote for you.If you need us to create the tool, then we just need a drawing of the tool with correct dimensions...

Do you stock diamond disks?

In general, no.We mostly plate our disks as they are ordered. The main reason behind this is that many people require a center hole in their disks. These have to be cut in the blank disk before it is plated. We do try to keep 8 inch diamond disks and...

Can I recycle my water for diamond grinding?

No.Actually, that's a bit of a lie. You can recycle your water, but we really don't suggest it. You're more apt to start regurgitating contaminants back onto your diamond disk, which will increase your chances of unwanted scratching. You also run the...

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